ICT Help Desk & Laptop Support Centre
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MLC has a new partner in the leasing and purchasing of Apple computers for our laptop program at MLC. The Mac1 group, one of Australia’s largest Apple Resellers, has all the latest new products from Apple and is conveniently located in Burwood (just opposite Westfield).

Managing Director, Ken Hogg was looking forward to working with MLC, “With our proven 18 years of expertise in retail, education and professional markets I promise our customers the very best buying experience.”

When asked about the new change Mr Westley Field, The Director of Online Learning at MLC, commented; "Ken and his team have been known for their outstanding customer service and efficient business practices. This level of service is something that our community deserves and expects. It will be a pleasure to work with people who understand the important role technology plays in the education of our students.”

The Mac1 group has earned a reputation for providing outstanding service to the education sector. With customers such as the Australian National University, University of Canberra.

Should you be needing to upgrade or purchase a laptop, an excellent deal has been negotiated for MLC families by Mac1 with Apple Computers.

Inquiries to Vanessa Thompson, Sydney Education Officer, AppleCentre Mac1 on 02 8741 0700 or email:
mlcsupport@mac1.com.au

 

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One of the recommended MacBook models

Leasing or Buying a Laptop

MLC has selected an Apple Laptop Computer which parents can choose to either lease over a two-year period or buy outright. The laptop is configured to MLC specifications with, in addition to the Apple software, a carefully selected suite of the latest compatible applications for use at MLC. All parents pay an annual license fee which is incorporated into the school tuition fees, for use of the applications loaded onto the latop by MLC.

At the end of the two-year period, we recommend that all laptops are upgraded to ensure all the girls have the latest model and applications for learning. With the special prices negotiated for MLC School we can now ensure that your daughter always has access to the latest development and systems to maximize her learning experience. (Based on updating every 2 years). Software license fees, insurance and warranties are incorporated in the lease fee.

MLC recommends parents lease their daughter’s laptop as the cost effective, convenient and most up-to-date alternative.

 

Information Technology Evenings & Laptop Order Form

Information Technology evenings are held each year for for all students who will be new to MLC School.

The program includes:

  • Information relating to laptops
  • Occupational Health and Safety
  • Presentations by current students using the laptop technology.

Representative from the MLC IT Department are in attendance for any questions you may have in regard to the use of the laptop and technology generally in the school.

Click here to download Laptop Rental Form and answers to the most frequently asked questions.

 

ICT Help Desk

The Information Communication Technology Help Desk is located next to the main staff room in the Cornwall building.

Hours of operation 8:00am - 4:00 pm Monday to Friday.

The managed services approach to maintenance and repair of laptop computers is achieving - on average, over 1000 laptop software installations, upgrades and repairs each term. Software issues can be resolved mostly within 48 hours and hardware issues are referred to our onsite Apple Service Centre.

 

Apple Service Centre

MLC's Apple Service Centre is located on the Ground Floor of the Independent Learning Centre. Girls experiencing technical difficulties must log their problem in person with ICT Help Desk staff. All Apple laptops remain on site for repairs.

Hours of operation 9:00am - 4:00pm. Monday to Friday throughout the year. However, repair requests much be logged in the first instance with the Help Desk to ensure that the most efficient service can be provided. For further information, or to log or enquire about repairs or upgrades in progress contact: Ms Cathy de Gier Tel: 8741 3157 email: cdegier@mlcsyd.nsw.edu.au

 

Network Support

MLC's network supports over a thousand mobile users through a 20 megabyte internet link. An internal fibre optic backbone is maintained by full-time engineers who also support the network needs of 160 technology literate staff. For further information, contact: Mr Peter Milburn MLC School email: pmilburn@mlcsyd.nsw.edu.au